Return & Refund Policy
Last updated: July 2026
At MagicLogoBall (Shantou Chenghai Xingwangda Toys Factory), we are committed to customer satisfaction. While we hope you’re happy with every purchase, we understand that situations may arise where a return is necessary. Please review the return policy below.
1. Returnable Items
We accept returns, exchanges, or refunds within 90 days of delivery under the following conditions:
Within Warranty Period:
– Products that arrive defective, damaged, or soiled.
– Incorrect items received (wrong color, size, or specification).
Warranty Coverage:
– 1 year for internal response mechanism.
– 30 days for other custom components (shell, printing, packaging).
Within 90 Days of Delivery (Non-defective):
– Items that do not meet your expectations.
– Items that are unused, unwashed, and in original packaging with tags.
📌 Note: Return shipping is free — we cover the cost, both ways.
2. Return Conditions
– All return requests must be submitted to our customer service team in advance.
– Returned items must be in unused and original condition.
– A valid Return Authorization Form (RMA) is required before shipping the return.
Items returned without authorization will not be processed.
3. Non-Returnable Items
We are unable to accept returns for the following:
– Returns requested after the 90-day return window.
– Used, worn, washed, or altered products.
– Products damaged by the customer after delivery.
4. Order Cancellation or Refusal
Orders cannot be canceled once shipped. If you wish to cancel, you must wait for delivery, then request a return.
Returns will not be accepted in the following cases:
– Delivery refused by customer
– Package not picked up from local store
– Address errors or undeliverable parcels
– Refusal to pay import taxes or complete customs clearance
If a package is returned to us for reasons listed above, we can arrange reshipment after postage is paid. However, no refund will be issued.
5. Return Address & Refund Method
Return Address: Xinliao Industrial Zone, Lianxia Town, Chenghai Dist., Shantou, Guangdong, China
Important: Always contact our team at sales@magiclogoball.com before returning any item. Do not return packages to the address shown on the original shipping label — we’ll provide a prepaid return label once your return is approved.
Refunds: Refunds are issued as store credit or returned to the original payment method. Return shipping costs are covered by us — no fees to you.
6. Delivery & Tracking Claims
If your package is delayed or not received, please contact us within the following timeframes:
– Express shipping: within 30 days of shipment
– Standard tracked shipping: within 60 days of shipment
– Postal service: within 90 days of shipment
Claims outside these timeframes may not be accepted.
7. Contact Us
If you have questions about our return policy or need to start a return, please contact:
📧 Email: sales@magiclogoball.com
📞 Phone: +86 15303711373
🏭 Address: Xinliao Industrial Zone, Lianxia Town, Chenghai Dist., Shantou, Guangdong, China